Privacy Policy

Last updated: August 2026

Sandra Zomer Ltd respects your privacy and is committed to handling personal information carefully, transparently and securely.

This Privacy Policy explains how we collect and use personal information when you visit our website, make a purchase, book a consultation, submit an enquiry or work with us on a bespoke or alteration project.

Under UK data protection requirements, a privacy notice should explain what information is collected, why it is used, the relevant lawful basis, who it may be shared with, how long it is retained and the rights available to individuals.

Who We Are

Sandra Zomer Ltd is the controller responsible for personal information processed in connection with our business.

Sandra Zomer Ltd
Registered in England
Company number: 11914648
Registered office: Studio 3, 18 Tranquil Vale, SE3 0AX
Email: info@sandrazomer.com

Information We May Collect

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and delivery address, order details, booking information and correspondence.

For bespoke, alteration and creative projects, we may also keep relevant fitting or project notes and photographs required to develop, document or complete the work.

When you use the website, certain technical information may also be processed, including information relating to your device, browser, IP address and use of the website.

Payment information is processed through the payment provider used during checkout. We only receive and retain payment information necessary to administer the transaction and our business records; full payment-card information may be handled directly by the relevant payment provider.

How We Use Your Information

We may use your personal information to process and fulfil orders, arrange delivery, manage bookings, respond to enquiries, provide bespoke and alteration services, maintain customer and project records, process payments and refunds, meet accounting and legal requirements, prevent fraud and protect the security of the website.

We may also use information where reasonably necessary to manage and improve our business and customer experience.

We will only use personal information where we have an appropriate lawful basis, which may include performing a contract with you, complying with a legal obligation, pursuing a legitimate business interest or relying on your consent where consent is required. UK data protection law recognises these as distinct lawful bases and requires the appropriate basis to be identified for each purpose.

Client Photographs

Photographs may occasionally be taken as part of a fitting, alteration, restoration or bespoke project where they are useful for design development or recording the work.

Unless you give separate permission, photographs taken for this purpose will be used only in connection with providing the relevant service and associated internal records.

We will not use identifiable client photographs for promotional, website or social-media purposes without appropriate permission.

Sharing Your Information

We may share personal information only where reasonably necessary with organisations that help us provide our services.

This may include our website provider, payment processors, delivery and courier companies, professional advisers, accountants, IT or technical service providers and authorities where disclosure is legally required.

We do not sell personal information to advertisers.

Wix

Our website is built and hosted using Wix.

Wix may process certain information relating to website visitors on our behalf as part of providing hosting, security, ecommerce, website functionality and related services. Wix describes website owners as controllers of their visitor data and Wix as a processor in relation to that customer data.

Wix operates infrastructure internationally, meaning information may in some circumstances be processed or stored outside the United Kingdom. Where international transfers are subject to data protection requirements, appropriate safeguards should apply.

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly and securely. Depending on the features enabled on the website, other cookies may be used for analytics, performance or additional functionality.

Wix states that its sites use essential cookies for functions including security, stability and core site operation, and that additional cookies can depend on the components or third-party applications used.

Where consent is required for non-essential cookies, you will be given the opportunity to accept or manage those cookies through the website's cookie settings.

UK privacy guidance states that visitors should be informed about cookies and that consent is generally required before non-essential cookies are used.

Analytics

The website may use Wix's own analytics functionality to understand how visitors use the site and to help improve its performance.

Analytics information may include pages viewed, general visitor activity and technical information relating to a visit.

If additional analytics or advertising services are introduced in the future, this Privacy Policy and our cookie settings will be updated as necessary.

Instagram & External Websites

Our website may contain links to Instagram or other third-party websites.

If you follow a link to an external website or social-media service, that provider may process your information in accordance with its own privacy policy. Sandra Zomer Ltd is not responsible for the privacy practices of independent third-party websites.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, tax, accounting and contractual obligations.

Order and financial records may need to be retained for longer periods to comply with company and tax requirements. HMRC guidance states that companies generally need to retain relevant tax records for six years from the end of the accounting period to which they relate.

Other information, including enquiries, project notes and photographs, will be periodically reviewed and deleted when there is no longer a reasonable business, contractual or legal reason to retain it.

UK data protection principles require personal information not to be kept longer than necessary for its purpose.

Your Rights

Depending on the circumstances, you may have the right to ask for access to personal information we hold about you, request that incorrect information is corrected, request deletion of information, restrict or object to certain processing, request the transfer of certain information, or withdraw consent where processing relies on consent.

Not all rights apply in every circumstance.

To make a privacy request, please contact:

info@sandrazomer.com

We may need to verify your identity before completing a request.

You also have the right to raise concerns with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately. The ICO requires privacy notices to explain individuals' information rights and how they can raise a complaint.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will always be published on this website with the date of the most recent update.